NEW Peer Assisted Care Team (PACT)

The Lower Mainland Purpose Society is pleased to announce the launch of the Peer Assisted Care Team (PACT) in the City of New Westminster. 

PACT is a mobile, community-led team that offers support to individuals experiencing a mental health and/or substance use crisis. PACT is an alternative or auxiliary response to police intervention, providing crisis support that focuses on prevention, health and well-being.

Our mobile team, comprised of a Mental Health Worker and a Peer Support Worker (someone with lived or living experience), will attend to crisis calls during scheduled service hours. This type of community initiative looks to respond to the needs of individuals most impacted by mental health and substance use, especially those who are marginalized and/or at higher risk of experiencing distress or criminalization from police contact.

How we can help:
– Offer support to an individual or their loved one over the phone or in-person
– Provide crisis counselling and de-escalation
– Facilitate connections to the appropriate resources, services and supports in the community to meet an individual’s underlying needs
– Provide advocacy and accompaniment to emergency departments, police stations, or community organizations
– Provide short-term follow-up care after a crisis event

PACT services are available to callers aged 13+ and adults living in the city of New Westminster.

Hours of operation: 12:00pm – 8:00pm, 7 days/week

Contact number: 778.727.3909

For any additional questions regarding PACT, please contact:
Nicole Sto Tomas, PACT Program Coordinator/Case Manager at

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